1. Introduction
Scrapbook Films (website URL: https://scrapbookfilms.com) values your business and trust. We are a Vancouver-based company specializing in creating personalized storytelling films. Please review this Privacy Policy carefully, as by using our services you consent to the terms outlined here.
2. Data Collected
Data Storage Location
We operate servers hosted in the United States, adhering to strict security protocols to protect your data. Your data is securely stored and in compliance with all necessary regulations.
Registration Data
When you register on our website, we collect your username, email address, and any additional personal information added to your user profile. You can view, edit, or delete your personal information at any time, except for your username. Website administrators may also access this information to provide support.
Purchase Data
To receive product support or to access any purchased services, we store relevant transaction data, including the services or products purchased, your contact information, and payment details. This information is necessary to provide you with downloads, customer service, and support for your projects.
Support Data
If you contact us for assistance through our support channels, we may store your communication, including any personal data you provide, to ensure efficient handling of your inquiries and to improve our services.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string, to help with spam detection.
Contact Form
Information submitted through our contact form is sent to our company email, hosted by secure servers. We use this information solely to respond to your inquiries and never share it with third parties for marketing purposes.
Google Analytics
We use Google Analytics on ScrapbookFilms.com for anonymous reporting of site usage. No personalized data is stored. If you wish to opt out of Google Analytics tracking, you can use the following link: Google Analytics Opt-out.
Use of Personal Data
We may use your personal information in the following cases:
• Verification/identification of the user during website usage;
• Providing technical support and updates;
• Ensuring the security of our site and services;
• Customizing the website experience;
• Guaranteeing smooth administrative functions.
3. Embedded Content
Pages on ScrapbookFilms.com may contain embedded content, such as YouTube videos. Embedded content from other websites behaves as if the user had visited the other website. These websites may collect data, use cookies, and monitor your interactions with their embedded content. Please refer to their respective privacy policies for more information.
4. Cookies
ScrapbookFilms.com uses cookies to enhance your browsing experience by retaining user preferences and providing anonymized tracking data via services like Google Analytics. You can disable cookies by adjusting your browser settings, though this may impact your experience on our site.
Necessary Cookies (for all visitors):
• cfduid: Used by our CDN (Content Delivery Network) provider to identify individual clients and apply security settings.
• PHPSESSID: Identifies your unique session on our website.
Additional Cookies (for registered users):
• wp-auth, wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in users.
• wp-settings-[UID]: Used to customize the admin interface and possibly the main site interface.
5. Who Has Access to Your Data
If you are not a registered user, we do not retain or access any personal data. For registered users, your personal information is accessible by:
• Our system administrators.
• Support team members when necessary to assist with your account.
6. Third Party Access to Your Data
We do not share your personal information with third parties, except in cases where it is necessary to provide our services. For example:
• Payment Processors: We use secure third-party payment processors to handle all payments.
• Google Analytics: We may use third-party analytics tools to monitor traffic on our website. No personal data is shared with these tools.
7. Data Retention
We retain support tickets and comments metadata until requested for removal. Registered users’ profile information is stored indefinitely until the user requests deletion. However, certain information may be retained as necessary for legal, administrative, or security purposes.
8. Security Measures
We use SSL/HTTPS protocols throughout ScrapbookFilms.com to protect data transmission and ensure secure communication between users and our servers. In the event of a data breach, we will notify affected users and take immediate steps to rectify the situation.
9. Your Data Rights
You have the right to request an exported file of any personal data we store or to request that we erase your personal data. Please note that certain data may need to be retained for administrative, legal, or security reasons. If you choose to have your data erased, you may lose access to some services.
10. Third Party Websites
ScrapbookFilms.com may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. Please review their privacy policies before interacting with them.
11. Legal Disclosure
In the event of legal requests for your data (e.g., subpoenas, civil actions, criminal investigations), ScrapbookFilms.com reserves the right to share your information if we believe it is necessary to comply with legal obligations. We may notify you of such disclosures, but we are not obligated to do so.